Onsite Call Center Rep - Starting Monday, 12/9/2024 (Peachtree Corners)

$33,280 - $33,280/Yr

Transworld Systems - Norcross, GA

Full-time - Entry Level

Norcross, GA

1,001-5,000 employees

Administrative and Support Services

About the position

The Onsite Call Center Representative position at TSI-CXBPO involves providing exceptional customer service by responding to inquiries and resolving issues through various communication channels. The role requires thorough documentation and follow-up to ensure customer satisfaction, while also promoting additional services when applicable. This position offers a structured training program and opportunities for growth within a supportive team environment.

Responsibilities

• Respond to daily customer requests, inquiries, and issues through various types of correspondence.
• Provide thorough, efficient, and accurate documentation and updates in all required systems for each work event.
• Identify root cause of issues and concerns and determine resolution.
• Maintain and organize all pertinent backup information to substantiate payment postings as necessary.
• Follow up in a timely manner to ensure customer satisfaction.
• Offer and explain the value of non-regulated products and services during calls, where applicable.
• Perform other duties as assigned by management.

Requirements

• High School Diploma or General Educational Development (GED) certificate or equivalent relevant work experience desired.
• Previous call center/customer service experience preferred.
• Exhibit strong attention to detail.
• Good mathematical and analytical skills required.
• Ability to maintain the highest level of confidentiality.
• Proficient personal computer skills, including Microsoft Office.
• Excellent interpersonal, written, and oral communication skills.
• Ability to work in a team fostered environment.
• Ability to work in a multi-tasked environment.
• Ability to prioritize and organize work.

Benefits

• Paid training
• Comprehensive benefits package including medical, dental, and vision
• 401k retirement plan with employer matching
• Paid time off
• Paid holidays