About the position
Are you a coder who loves to write? Do you want to have a profound impact on the future of Cloud Technology? The Technical Content Experience (TCX) team, also known as AWS Documentation, is looking for a programmer writer to support Amazon OpenSearch, a fully managed service that makes it easier to deploy, operate, and scale OpenSearch (now supporting Apache Lucene 9) clusters securely and cost-effectively on AWS. You will need a technical background with experience writing technical documentation. You should also understand identity and access management concepts and have respect for security best practices. You should have a unique ability to think big and anticipate how customers will want to use AWS services together to deliver results. This is an opportunity to explain complex information concisely. The successful candidate will demonstrate a history of seamless interactions with software developers, technical product managers, developer advocates, customer representatives, and customers. This is a customer-obsessed, dynamic team of talented, geographically distributed, highly technical communicators. Join us on our journey to provide high-quality documentation and code examples to our customers.
Responsibilities
- Create and maintain technical content for Amazon OpenSearch customers that is accurate, discoverable, and well-organized.
- Work with metrics and stakeholders to make improvements to OpenSearch documentation and UX to continually improve customer experience.
- Develop scripts, sample code, and technical procedures that are easy to use.
- Produce multi-service code examples that reflect common customer journey and usage patterns.
- Develop and formalize working relationships and processes to ensure code examples in guides are up to date, run as expected, and have unit tests.
- Develop and lead initiatives on the Code Examples team to improve code example delivery and publication mechanisms.
- Provide thorough and insightful peer code reviews.
- Mentor junior team members in team tools and processes, and provide guidance in how to create and publish code examples.
- Implement efficiencies that increase team output.
- Anticipate customer needs and be the 'first customer'.
- Dive deep to become a subject-matter expert in your area of ownership.
- Impact product CX, UX design, roadmap priorities, and engineering team goals.
Requirements
- Degree or certification in a relevant technical field or equivalent experience.
- A minimum of 5 years in a technical writing or programming role with high-quality written work artifacts.
- Proven experience designing and delivering developer-oriented documentation.
- Experience with or understanding of cloud computing, including cloud storage technologies.
- Experience with open-source libraries.
- Experience with API documentation.
- Experience working directly with software engineering and development teams.
- Strong written and verbal communication skills.
- Passion for learning new tools, programming languages, and techniques.
- Passion to thrive in a fast-paced, ever-changing environment.
- A proactive and open-minded attitude to resolving problems and delivering results.
Nice-to-haves
- Experience designing, planning, and delivering content solutions that meet the needs of technical business customers.
- Experience with XML-based publishing systems and working with XML, markdown, and HTML.
- Familiarity with using and following a style guide.
Benefits
- Flexible schedule to support work-life balance.
- Mentorship and career growth opportunities.
- Inclusive team culture with employee-led affinity groups.
- Ongoing events and learning experiences.
