Operations Agent /Security (Morning & Evening, North Miami, FL)

About the position

The Operations Agent/Security role is focused on ensuring a high level of service for residents, guests, and service providers at a property. The position involves monitoring control systems, responding to emergencies, maintaining logs, and ensuring a safe environment. This role requires excellent customer service and communication skills, as well as the ability to handle various operational tasks and emergencies effectively.

Responsibilities

• Demonstrates excellent customer service, communication, and time management skills.
• Monitors Control Systems and Emergency Response Systems.
• Responds to emergency situations in a timely manner.
• Accurately maintains daily logs, records, and forms.
• Maintains a safe and secure environment throughout the building/property.
• Works shifts that are subject to change based on property needs.
• Checks in with the Property Manager during Tropical Storm or Hurricane Watch or Warning.
• Be courteous and respectful to fellow employees, residents, and guests.
• Maintains assigned areas in a neat and safe manner.
• Attends mandatory staff meetings.
• Supervises moves, deliveries, and checks on the status of unit owner construction.
• Assists the Receiving Department in keeping deliveries orderly and following regulations.
• Assists Unit Owners, Residents, and Guests in a courteous manner, referring questions to Management if needed.
• Retrieves packages for Residents from the Receiving Office as needed.
• Relieves the Receiving clerk and Front Desk staff as needed.
• Monitors Valet Personnel for compliance with Association's Guidelines.
• Checks the First Alarm Panel at the beginning and end of each shift.
• Reports any troubles in writing to the Property Manager immediately.
• Assists the Property Manager and Administrative Assistant as needed.
• Responds to mechanical, medical, or police emergencies and assists as necessary.
• Records all irregularities on an Incident Report.

Requirements

• Minimum of High School diploma or equivalency required.
• FA CPR AED Certification is desirable.
• Two (2) or three (3) years of experience in a similar position preferred.
• Effective written and verbal communication skills.
• Strong customer service background.
• Strong command of information system hardware/software is required.

Nice-to-haves

• Multiple language fluency is desirable.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Paid holidays
• Vision insurance