Operations Chief of Staff

$80,000 - $120,000/Yr

Team Risk Management Strategies - San Diego, CA

Full-time - Mid Level

San Diego, CA

Professional, Scientific, and Technical Services

About the position

The Operations Chief of Staff at TEAM Risk Management Strategies is responsible for enhancing operational processes across various client-facing functions, including Payroll, Client Service, and Employee Relations. This role involves collaborating with senior leadership to implement high-impact initiatives that improve efficiency and client service, while also ensuring that team members are trained on new processes and that these changes are effectively monitored.

Responsibilities

• Gain a deep understanding of client-facing functions and their daily operations.
• Identify opportunities to improve operational processes and drive efficiency.
• Build standard operating procedures for key processes.
• Develop implementation plans for process improvements, including timelines and training plans.
• Facilitate training sessions for team members on process changes.
• Partner with the technical team to build reporting mechanisms to monitor process changes.
• Collaborate with the Product team to develop technological solutions when necessary.

Requirements

• Extremely high accountability, organization, and project management skills.
• Ability to learn quickly on the job and adapt to various teams.
• Analytical orientation with experience in data analysis to solve problems.
• Experience in delivering exceptional customer service and interfacing with top-level executives.
• Operational focus with a keen eye for process improvement.
• Strong interpersonal skills to build trusted relationships with team members and stakeholders.
• Bachelor's degree with strong academic performance and demonstrated leadership.
• 2+ years of experience in consulting, finance, project management, operations management, or a similar role.

Benefits

• Company-sponsored medical, dental, and vision plan for employees and their dependents.
• 401(k) with employer match.
• Wellness program.
• Learning development program.
• Life insurance.
• Long-term disability coverage.
• Charitable contribution matching.
• Volunteer time off.
• Employee assistance program.
• Accrued vacation time and sick time.
• 12 paid federal holidays.
• Alternative work schedules.
• Daily catered meals for San Diego office team members.
• Weekly massages for San Diego office team members.
• Onsite fitness center for San Diego office team members.
• Fully stocked pantry for San Diego office team members.
• Happy hours for San Diego office team members.
• Free parking for San Diego office team members.