Operations Claim Specialist

Full-time - Entry Level

Hybrid - Richardson, TX

Insurance Carriers and Related Activities

About the position

Under moderate supervision, this position is responsible for partnering with claim professionals to assist customers. Responsibilities within the team include building customer relationships, completing financial transactions, updating and managing important business information, and handling numerous other duties and projects. This position does not manage others. As part of the hiring process, this position requires the completion of an online pre-employment assessment. Further information regarding the assessment including an accommodation process, if needed, will be provided at such time as your candidacy is deemed appropriate for further consideration. Travelers offers a hybrid work location model that is designed to support flexibility.

Responsibilities

• Serves as a customer service representative for the claim department by promptly and professionally addressing customer questions and concerns.
• Partners with claim professionals in multiple departments to assist with the timely resolution of claims.
• Ensures the proper handling of financial transactions including processing and issuing claim payments.
• Maintains accurate records and information management.
• Assists with claim center financial standards and performs underlying controls.
• May require lifting items up to 20 pounds (occasionally).
• Other duties as assigned.

Requirements

• High School Diploma or GED.
• 1 year of service-related work experience OR Bachelor's Degree required.
• Experience utilizing computer technology such as Microsoft Office, e-mail, Web-enabled applications, and database software.

Nice-to-haves

• ACCOUNTABILITY: Takes ownership and responsibility for actions and outcomes, performance and results.
• ANALYTICAL THINKING: Ability to analyze and compare information to understand issues and explore alternative solutions.
• CHANGE MANAGEMENT/RESILIENCE: Ability to remain energized and focused in the face of ambiguity, change or strenuous demands.
• COMMUNICATION SKILLS: Verbal and written communication skills.
• JUDGMENT/DECISION MAKING: Ability to exercise sound judgment and make decisions.
• RELATIONSHIP MANAGEMENT: Ability to seek out, build, foster and maintain productive working relationships to meet goals and achieve results.

Benefits

• Health Insurance: Employees and their eligible family members are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program provides access to free professional counseling services, health coaching and other resources.
• Volunteer Encouragement: Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.