Operations Lead - Deli by Caliva San Jose

$36,400 - $41,600/Yr

Deli BY Caliva San Jose - San Jose, CA

Part-time

San Jose, CA

About the position

The Operations Lead at Deli by Caliva plays a crucial role in supporting the General Manager and Supervisors with daily operations. This key holder position involves responsibilities akin to management, including the ability to open and close the store in the absence of the manager. The role requires a comprehensive understanding of inventory management systems and a commitment to high-quality customer service.

Responsibilities

• Actively engage customers in a warm and welcoming manner, offering personalized recommendations and solutions to drive product sales.
• Handle customer issues and complaints proactively and professionally, ensuring customer retention and escalating when necessary.
• Promote current sales promotions, marketing initiatives, and new product launches to customers.
• Complete sales transactions courteously and maintain proper accountability at registers.
• Maintain store cleanliness, back-room organization, visual presentation, and safety standards.
• Uphold inventory control to minimize loss by complying with inventory control procedures and product waste procedures.
• Ensure each customer has a complete profile in the point-of-sale system, including email address and phone number.
• Adhere to all company-wide policies, processes, procedures, and requirements.
• Maintain a culture of high-quality customer service and communication.
• Ensure daily compliance with dispensary policies, including state/local regulation compliance and security protocols.
• Work with the management team to increase sales and foot traffic.
• Support in the management of dispensary sales and database, including weekly summaries of metrics.
• Upload Metrc sales and send out end-of-day sales emails if the manager is unavailable.
• Assist with facility maintenance and troubleshooting as necessary, including technology and repairs.
• Continuously provide updates to the Retail Manager on customer and product concerns, as well as operational issues.

Requirements

• Minimum 1 year of dispensary experience preferred.
• Cash handling experience, minimum 2 years of experience.
• Working knowledge of the medical and/or retail cannabis industry.
• Knowledge of local and state laws and regulations pertaining to medical and/or retail cannabis.
• Must possess or be able to qualify as a State approved cannabis employee.
• Must successfully pass an extensive background check.
• Proficiency in Microsoft Office and experience with process management, team problem solving, and inventory control.
• METRC knowledge and experience is required.
• Leadership/keyholder experience in a retail environment, preferably in the cannabis industry.
• Ability to work nights, holidays, and weekends.
• Must be 21 years or older.