Sevita - Springfield, MA
posted 5 months ago
The Operations Management Program Director at Mentor South Bay plays a pivotal role in overseeing the day-to-day operations of the ARY program(s) while ensuring the delivery of high-quality services to individuals and families. This position is essential for maintaining compliance with regulatory requirements and fostering a collaborative, mission-driven environment. The Program Director will work closely with the Area and Regional Director to manage a dedicated team, ensuring that staff are well-trained and that financial performance meets organizational goals. The role also involves implementing individual satisfaction enhancement plans and maintaining strong relationships with clients, families, and guardians. The Program Director will be responsible for executing the program's core growth strategy, which includes maintaining or increasing census levels, maximizing utilization and occupancy percentages, and assisting with the development of new initiatives. Additionally, the Program Director will engage with case managers and referral agents, advocating for the individuals receiving support and ensuring their needs are met effectively.