Operations Manager (Weekend: 3.5 Day Work Week)

$33,280 - $35,360/Yr

Sky Zone Richmond - Richmond, VA

Full-time - Mid Level

Richmond, VA

About the position

The Operations Manager at Sky Zone Richmond is responsible for leading the team and ensuring that the park operates smoothly while embodying the company's core values. This role focuses on enhancing guest experiences, managing daily operations, and fostering a positive team culture in a dynamic environment. The position offers a unique 3.5-day work week, allowing for a balanced work-life schedule.

Responsibilities

• Oversee day-to-day operations and manage Manager-On-Duty shifts.
• Implement processes to enhance guest experiences and operational efficiency.
• Train and evaluate team members.
• Manage team schedules and park operations.
• Conduct opening and closing procedures, including cleaning and cash handling.
• Act confidently as Manager on Duty, ensuring adherence to standards and policies.
• Motivate the team to uphold Sky Zone's values and culture.
• Resolve guest service issues professionally and discreetly.
• Ensure team members are informed about products and promotions.

Requirements

• Proven leadership skills with experience in a guest-facing management role.
• Ability to solve problems under pressure while maintaining a fun and friendly environment.
• Skilled in team motivation and culture-building.
• Previous cash-handling experience.

Nice-to-haves

• Passionate advocate of Sky Zone's core values.
• Commitment to excellence and high standards.
• Entrepreneurial mindset with a proactive approach.
• Strong coaching and development skills.
• Community-focused with a professional demeanor.

Benefits

• Paid training
• Health insurance
• Employee discount