Operations Service Manager

Full-time - Mid Level

West Hills, CA

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As an Operations Service Manager at Burlington, one of the largest off-price retailers in the country, you'll be one of the leaders of the store team, participating in managing the overall operations of the store. You will serve as a role model for store associates, demonstrating and reinforcing the company's Core Values, developing trust and respect among peers and staff, building strong teams and partnerships, and driving business results. You'll coach, train and develop a team of Cashiers and Customer Service Supervisors while also overseeing business operations to ensure our associates are delivering excellence in customer service and the highest degree of professionalism.

Responsibilities

• Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record keeping procedures.
• Provides guidance to the Customer Service Supervisors to ensure they are meeting customer service expectations and there is smooth customer flow at the registers.
• Manages the overall execution of operations and receiving SOPS, including the continuous flow process.
• Monitors the receiving process, transfers, debits, damages, and charge-backs and partners with the Receiving Supervisor to maintain the accuracy of inventory.
• Supports the Store Manager and others in areas including but not limited to staffing, sourcing, interviewing, training, and succession planning.
• Assists in the management of other store operations areas as needed.

Requirements

• 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
• Ability to work a flexible schedule, including early mornings, nights, weekends, and holidays.
• Ability to lift and move boxes weighing up to 40 lbs.
• Comfortable utilizing scheduling and reporting computer software.

Nice-to-haves

• Experience in a fast-growing company with a proven track record of promoting from within.
• Commitment to treating colleagues and customers with respect.
• Ambassador in cultivating an inclusive workplace that values diversity.
• Participation in initiatives that positively impact the world around you.

Benefits

• Competitive wage
• Flexible hours
• Associate discount
• Medical, dental and vision coverage
• Life and disability insurance
• Up to 12 days of paid time off annually for full-time associates
• Up to 8 paid holidays
• Paid sick time in accordance with applicable law
• 401(k) plan
• Training and development opportunities