Operations Specialist / Administrative Assistant

About the position

As an Operations Specialist, you will be an integral part of the team, contributing to the seamless functioning of various office operations. This multifaceted role requires a versatile professional with expertise in customer service, personnel and operations support. The successful Operations Specialist will excel in a dynamic environment, demonstrating the ability to handle diverse tasks efficiently.

Responsibilities

• Act as a point of contact for inquiries, providing exceptional service and fostering positive relationships with a diverse range of individuals, including patient families, caregivers, colleagues, and external stakeholders.
• Collaborate with teams to enhance overall customer satisfaction and experience.
• Manage physician signature management.
• Track and obtain signed plans of care (POCs) from ordering medical personnel (e.g., Physician, Nurse Practitioner).
• Manage physician order tracking in myUnity.
• Support clinical team in assembling initial POC packets and submitting for timely signatures.
• Assemble and submit re-certification POC packets with required paperwork and request physician approval on behalf of clinical teams.
• Assist with coordination of day-to-day office operations, ensuring a well-organized and efficient workspace.
• Management and maintenance of documentation and records.
• Submission and tracking of requested documentation and records.
• Coordinate logistics for meetings, events and office functions.
• Oversee office supplies, equipment, and facilities to maintain optimal functionality.
• Assist in answering incoming calls and ensuring accurate messages are taken and given to the appropriate staff member.
• Mail distribution to appropriate staff member or department.
• Process invoices according to branch location guidelines.
• Perform other duties as needed to support location needs.
• Support various personnel functions, including onboarding, offboarding, and record-keeping.
• Coordinate fingerprinting needs for any relevant contracts to ensure timely completion.
• Assist with recruiting activities.
• Ensure the security, accuracy, and completeness of caregiver personnel files to include verifying and maintaining caregiver credentials (licenses and certifications).
• Creating and providing monthly evaluation and skills report to Director(s).
• Serve as a backup to payroll processes during the absence of the Client Service Supervisor or Executive Director, as needed, ensuring continuity and accuracy in payroll operations.

Requirements

• High school diploma or GED.
• Two (2) years general office experience.
• Proficient typing skills.
• Proficient Microsoft Office skills.

Nice-to-haves

• Private duty, home care or health care experience.
• Advanced Microsoft Excel skills.