Operations Specialist II

About the position

The Operations Team lead assigns, coordinate, and monitor the Lockbox Mail Operations workflow through completion, overseeing and directing the efforts described below.

Responsibilities

• Assign/coordinate/monitor the processing of the work in conjunction with Floor Coordinators, utilizing equipment and personnel optimally to obtain the highest level of productivity.
• Research and determine the disposition of mail and exception items on a daily basis (if necessary).
• Verify Mail Logs on a daily basis.
• Review operator production logs for clarity, statistics and accuracy.
• Ensure the daily work is completed and according to department procedure and customer specifications and deadlines.
• React and respond to issues or problems that arise immediately.
• Place and review vendor service calls with Supervisor, escalating when necessary, so as to reduce risk of impact to our customers or the bank.
• Notify Management immediately of any issues that may affect customers, personnel, or the bank, as it pertains to the services provided to them.
• Monitor/review/approve/complete various daily, weekly, monthly documentation.
• Train/cross-train associates.
• Communicate effectively with staff, key associates, management, vendors, and internal/external customers.
• Monitor and/or ensure compliance with Federal and State Laws and regulations; including but not limited to the Bank Secrecy Act and Anti-Money Laundering, in addition to, Bank operation policies and procedures.
• Provide support to Customer Service, OCR Operations and participate as needed in research.
• Other duties as assigned.

Requirements

• Banking Operations experience with leadership responsibilities, preferred.
• Strong leadership and interpersonal skills.
• Strong communicator with a logical thought process.
• Sound follow-through and flexibility.
• Must be a team player with the ability to multi-task.
• Possess good estimation/projection skills.

Nice-to-haves

• Experience and/or knowledge of Lockbox Operations.