Operations Specialist

About the position

Corpay is currently looking to hire an Operations Specialist within our Corporate Payments division and is located in Brentwood, TN. In this role, you will be an independent contributor who manages a case queue to ensure SLA, preparing our clients' files for vendor campaigns. The Operations Specialist has a key role in client onboarding using multiple online platforms and tools. The ideal candidate will be detail-oriented and seek to grow experience and skills for a career as an Operations Specialist. You will report directly to the Operations Supervisor and regularly collaborate with other teams/departments.

Responsibilities

• Monitoring individual performance to remain within Queue Management
• Maximizing use of current tools and programs as well as using technological creativity to eliminate the backlog
• Demonstrating effective oral and written communications with customers, department personnel, and management
• Ability to effectively change project ownership and provide detailed reasons
• Collaborating with adjacent departments to understand client challenges and provide solutions
• Growing knowledge of the business needs and participating in ongoing education to develop a career path

Requirements

• 3+ years of experience in a professional setting
• Analytical and general math skills are required
• Must be organized, able to communicate effectively and comfortably
• Credit card industry experience a plus; CRM experience is a plus; Salesforce knowledge is a plus
• Microsoft Word and Excel experience is a plus
• Has the ability to work independently
• Need to be focused, detail-oriented, self-motivated
• Advanced computer skills, including advanced knowledge of Word and Excel.
• Excellent verbal and written communication skills
• Ability to work independently or in a team environment
• Demonstrates flexibility in approach to work, people, and processes
• Understands the importance of accurate data to business operations
• Familiarity with Salesforce and or other CRM packages preferred
• Ability to adapt to change and offer process improvements
• Tenacity to think 'outside the box' when presenting solutions to business challenges

Benefits

• Medical, Dental & Vision benefits available the 1st month after hire
• Automatic enrollment into our 401k plan (subject to eligibility requirements)
• Virtual fitness classes offered company-wide
• Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
• Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
• Philanthropic support with both local and national organizations
• Fun culture with company-wide contests and prizes