Operations Specialist

About the position

The position involves preparing documentation, dock receipts, and bills of lading, as well as tracking and tracing cargo to ensure proper movement and delivery. The role requires communication with clients regarding the disposition of freight, including tracking, routing, dispatching, and rate quotations. Additionally, the position involves liaising with vendors and suppliers about shipment dispatch, routing, pricing, and rates. The candidate will also need to communicate with other company branches and agents to ensure client satisfaction and excellent service execution. Seeking the most profitable mode of shipment that meets client requirements is also a key responsibility. Other duties may be assigned as necessary.

Responsibilities

• Prepare documentation, dock receipts, and bills of lading.
• Track and trace cargo as necessary to ensure proper movement and delivery.
• Provide accounting department with proper and correct billing information.
• Communicate with clients regarding disposition of freight (i.e. tracking & tracing, routing & dispatching, and rate quotations).
• Communicate with vendors/suppliers regarding shipment dispatch, routing, pricing, and rates.
• Communicate & correspond with other company branches and agents for client satisfaction and ensure excellent service execution.
• Seek the most profitable mode of shipment that meets client's requirement for the movement of freight.
• Other duties as assigned.

Requirements

• High School Diploma or GED required.
• Minimum 4 years related experience.
• Minimum 3 years industry experience preferred.
• Knowledge of domestic transportation industry preferred.
• Interpersonal skills necessary to communicate effectively with both clients and internal personnel.
• Ability to work in a fast-paced environment.
• Must be career-oriented, hard-working, quick learner and have excellent recall for past events/situations/numbers.
• Strong knowledge of personal computers.

Nice-to-haves

• Professional certification may be required in some areas.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off (17 days for the year)
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time
• Employee Discounts
• Wellness Incentives up to $100 per year for completing challenges.