Operations Supervisor (Valet Operations) - AKA Beverly Hills

About the position

The Operations Supervisor at AKA Beverly Hills Hotel is responsible for overseeing and coordinating all activities related to valet operations. This role ensures smooth and efficient operations while maintaining high standards of service and guest satisfaction. The ideal candidate will demonstrate leadership, organization, and a commitment to excellence in a luxury hotel environment.

Responsibilities

• Greet guests courteously and assist them in and out of their vehicles.
• Ensure customers receive timely service and address their needs promptly.
• Provide information about hotel services, points of interest, and local attractions.
• Drive, park, and retrieve customer vehicles in a safe and professional manner.
• Maintain full compliance with standard operating procedures, ensuring the safety and security of vehicles and keys.
• Assist with training and coaching the valet team.
• Ensure daily staffing needs are covered and manage shift schedules.
• Implement a successful staging plan for current traffic conditions to maximize parking capacity.
• Ensure the work area, including parking lot and driveway, is clean and free of debris.
• Perform shift closing paperwork accurately.
• Work closely with the front desk, bell staff, and other departments to ensure seamless guest arrivals and departures.
• Communicate effectively with colleagues to coordinate valet operations and special events.
• Support team members during busy periods and lead by example.
• Enforce all safety protocols and guidelines.
• Report any accidents, injuries, or incidents to the Operations Manager immediately.
• Perform routine inspections of the valet area and equipment to ensure safety and functionality.

Requirements

• Must be at least 18 years old.
• Previous supervisory experience in a luxury hotel or high-end customer service role preferred.
• Valid driver's license with a clean driving record.
• Ability to drive both manual and automatic vehicles preferred.
• Excellent communication and interpersonal skills.
• Strong leadership and organizational abilities.
• Basic English reading, writing, and communication skills.
• Ability to stand for extended periods and meet physical requirements (lift/push/pull up to 20 pounds, carry up to 10 pounds).
• Successfully pass a background and driving record check.

Nice-to-haves

• Experience in valet parking operations.
• Knowledge of local attractions and services in Beverly Hills.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Flexible spending account
• Sick leave
• Discounted rates for theme parks, hotels, travel, etc.