Operations Support Officer

Full-time - Entry Level

Remote - South, NC

Air Transportation

About the position

As an Operations Support Officer, you are responsible to cover all aspects of customer service/freight solutions/administration component. You are also responsible to ensure enquiries that cannot be answered during the first call are investigated and resolved quickly and effectively.

Responsibilities

• Accurately and efficiently record all client information and record all investigations into appropriate computer systems.
• Day to Day housekeeping of inbound freight with further attention requirements.
• Ensure all customer enquiries are actioned and resolved to company and client satisfaction in a timely manner.
• Communicate with clients/contact centre regularly through the course of an enquiry via all platforms (salesforce, phone, email).
• Provide feedback to the Supervisor regarding consistent service failures by sub contactors or staff drivers.
• Assist in finding solutions to prevent recurrence of service failures.
• Support all Admin and FSOL team members in a backup capacity.
• Ensure enquiries are handled in a professional and prompt manner.

Requirements

• Proficiency in data entry and time management.
• Computer literacy/knowledge of MS Office computer applications.
• Excellent team player.
• Ability to resolve conflict and negotiate solutions to problems quickly.
• Ability to handle freight - manual lifting of up to 16kgs.
• Good communication skills both written and verbal and excellent telephone manner.

Nice-to-haves

• Previous experience in the transport industry is highly advantageous.

Benefits

• Competitive salary above industry standards
• Upskilling, training, mentoring and more to support your career development journey
• Fun and practical employee perks and discounts
• Flexible work, including work from home
• Inclusive parental leave policy that supports all parents & carers
• Peer recognition awards acknowledge when you go above and beyond.