Operations Support Specialist I, Consolidated Deposit Operations (Hybrid - Federal Way, WA)

About the position

Provide exceptional customer service at all times to customers, employees and vendors. Support bank branch employees by answering incoming telephone calls with questions on policy, process, procedures, or resolution on specific customer issues. Provide back office support for the Retail Bank by completing daily processes within deadlines.

Responsibilities

• Provide exceptional service to all by being professional, efficient, and projecting a positive attitude.
• Maintain effective communications and positive working relationships with supervisors and co-workers.
• Protect highly confidential information, maintain accurate records, and follow information security guidelines.
• Provide support to banking branches with regard to procedures, policies and customer issues.
• Understand and maintain a thorough knowledge of HomeStreet Bank policies and procedures and a general understanding of federal and state regulations which govern institutions.
• Process teller functions (No cash handling).
• Work independently and make independent decisions within bank policy and procedures.
• Accurate and timely processing of assigned tasks.
• May cross-train in any of the following functions: GL balancing, processing HB department banking transactions, open HB Corporate accounts, branch supplies, research, Fed Adjustments, collections, IRAs, rejects/returns, compliance, audits, ACH, Legal processing, Customer Service Center-Banking.
• Operate computer, calculator, telephone, typewriter, and fax machine.
• Assist the BCS and CSC team with special projects.
• Perform all other duties as assigned.

Requirements

• Minimum one year experience in teller and/or new accounts responsibilities in a bank environment.
• One year experience with PCs.
• High ethical standards.
• High school diploma or GED required.
• Excellent communication skills, both verbal and written.
• Demonstrate the desire and ability to work as part of a team, with people of diverse backgrounds.
• Able to work cooperatively with and maintain effective communication and working relationships with co-workers and manager.
• Possess good judgment, ability to accept responsibility, and handle confidential information.
• Excellent organizational skills, attention to detail, ability to meet deadlines, and work under pressure.
• Ability to accept and facilitate change, caused by customer demand, company needs or regulatory requirements.
• Regular and punctual attendance required.

Benefits

• Medical, dental, and vision coverage for employees and their families.
• Life, disability and family Leave.
• 401(k) and Roth 401(k) with employer match.
• Wellness program, employee assistance program, 'Commute Trip Reduction' (CTR) and various employee discounts.
• Generous vacation, sick leave, 11 paid holidays, and 16 hours of paid leave every year for community service work.
• Free employee checking account and employee home loan discounts.