OPS - Patient Representative I

About the position

CCI Health Services' mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone. The position involves various clerical and administrative tasks to support the healthcare team and ensure smooth operations within the center.

Responsibilities

• Answers the telephone promptly, identifies him/herself and the center, refers calls to the appropriate area, and identifies and refers to urgent calls correctly.
• Assists in scheduling return appointments, confirming the patient's demographics, and updating the computer system as necessary.
• Registers patients and calls patients to remind them of scheduled visits per center routine.
• Checks in patients as they enter the center, identifying their status in the system.
• Notifies appropriate personnel of patient's arrival and secures patient's medical record for use by Medical Assistant.
• Monitors status of reception areas, updating appointment status by end of the day, and alerting clinical staff of unusually long patient waiting times.
• Performs other clerical support functions such as scanning, scheduling, and documentation of appointments or referrals.
• Reviews the schedule the day before to prepare needed registration updates.
• Exhibits and promotes a standard of excellence in all duties and interactions.
• Works with various programs such as dental, family planning, and behavioral health.
• Processes billing and collections.
• Delivers any patient care instructions.

Requirements

• Minimum High School diploma, an AA or BS degree preferred or commensurate experience.
• At least one year of relevant work experience, preferably in a medical setting.
• Current CPR certification preferred.
• Customer service experience required.
• Computer skills required.

Nice-to-haves

• Bilingual (English/Spanish) preferred.
• Excellent communication and interpersonal skills.