Optical Retail Sales Associate PT Boise, ID #043

Eyemart Express • Boise, ID

404d

About The Position

The Optical Retail Sales Associate position at Eyemart Express involves assisting patients in selecting eyeglass frames, lenses, and coatings that meet their needs. This part-time role focuses on providing exceptional customer service, processing transactions, and ensuring accurate measurements and prescription information for lens fitting. The associate will also dispense completed glasses to patients and maintain product knowledge and patient files.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required.

Nice To Haves

• Experience in the optical industry.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products.
• Take necessary measurements, such as measuring the patient's pupillary distance.
• Prepare work orders for the lab ensuring all pertinent information is listed.
• Pull correct lenses according to work order specifications.
• Inspect the final product for accuracy and adjust completed glasses to fit the patient.
• Adjust/repair damaged frames, replace nose pads, and missing screws.
• Price, stock, and straighten merchandise.

Benefits

• Flexible scheduling to support work-life balance.
• Competitive earning potential inclusive of base pay and incentives.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED
• Number of Employees: 101-250 employees