Order Expeditor

Full-time

West Hills, CA

Rental and Leasing Services

About the position

The primary objective of the Order Expeditor is to ensure all orders ship on time, completed and in good working order within the confines of Electro Rent policies. The Order Expediter will follow up on the commitments made by the sales organization to the customer to ensure that the commitments are fulfilled. Once the order has been created the Order Expeditor is the central point of contact between the sales department and all other internal departments that need to be engaged for order fulfillment. This role also requires direct involvement with the customer as they will be interfacing with them on the order fulfillment journey so too are aware of any issues that pertain to delivery expectations.

Responsibilities

• Constant review of orders to ensure they will ship on time.
• Works with purchasing to monitor delivery expectations.
• Works with our credit department and supplies them with all necessary paperwork needed.
• Will interface with the customer to gather all necessary documents to fulfill any requirements laid out by credit department.
• Will work with our shipping department to communicate any special instructions regarding shipping.
• Will work with the technical lab to confirm the equipment will be complete to ship on time.
• Identifies past due orders and will work with the sales team and management to find a resolution.
• Responds to sales inquiries regarding the status of orders and will engage sales when there are unforeseen delays from purchasing or the lab.
• Performs other related duties as assigned, in accordance with business needs and organizational goals.

Requirements

• Ability to work in a fast-paced environment.
• Solid written and oral communication skills.
• Tactful approach with sensitive information.
• Requires good computer skills with the ability to access, input and retrieve data from the Company database and basic working knowledge of Excel and Word.
• Strong initiative and good organizational skills are necessary.
• Knowledge typically gained through (2) two years administrative and (1) one year sales related experience.
• Ability to work overtime as necessary.

Nice-to-haves

• AA degree or equivalent is preferred but not required.
• Two (2) years within administrative and (1) one-year sales related experience.

Benefits

• Compensation is between $21 and $25 an hour depending on experience.