Order Operations Analyst - Denver

About the position

We are looking for an Order Operations Analyst to join our evolving Sales Operations team located in our Denver office. The ideal candidate thrives in high-growth, collaborative environments and is eager to dive into the Order Operations function of the Sales process. We need a detail-oriented, process-minded individual who has experience in order management and working cross-functionally to support the needs of a fast-growing sales team while carrying a high volume workload. At Datadog, we place value in our office culture - the relationships and collaboration it builds, and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them.

Responsibilities

• Performs a review of opportunities submitted by the field to ensure all required documentation is provided and the order is in compliance with company procedures and guidelines
• Coordinates the resolution of Order Form discrepancies or questions with various internal departments
• Facilitates signature requests of Legal Agreements, Order Forms, and Vendor Forms
• Acts as a subject matter expert for External Marketplace orders
• Provides daily ad hoc training and sales support for opportunity close process
• Provides suggestions for potential process improvements to optimize Order Operations daily tasks
• Participates in testing of projects prior to implementation
• Expands upon Order Operations internal documentation along with the related field facing documentation of current processes
• Completes all owned tasks by the scheduled month end close deadlines and escalates issues when needed
• Performs various tasks that impact Customer billing and access to Datadog solutions and services

Requirements

• 1-2 years experience in Order Management or equivalent experience
• Salesforce experience is strongly preferred, not required
• Familiarity of AWS, GCP, and Azure Marketplace experience is preferred, not required
• Strong time management, organization, and detail orientation skills
• Ability to multi-task and switch gears in high volume and fast paced environment
• Excellent verbal and written communication skills across multiple departments
• Bachelor's Degree

Benefits

• Generous and competitive global benefits
• New hire stock equity (RSUs) and employee stock purchase plan
• Continuous career development and pathing opportunities
• Product training to develop an in-depth understanding of our product and space
• Best in breed onboarding
• Internal mentor and buddy program cross-departmentally
• Friendly and inclusive workplace culture
• Healthcare, dental, parental planning, and mental health benefits
• 401(k) plan and match
• Paid time off
• Fitness reimbursements
• Discounted employee stock purchase plan