Overnight Front Desk Supervisor

Full-time - Entry Level

Chicago, IL

251-500 employees

Accommodation

About the position

The Overnight Front Desk Supervisor at Four Seasons Hotel Chicago plays a crucial role in the Rooms division, ensuring exceptional service and quality for guests during the overnight shift. This position requires strong supervisory skills, attention to detail, and the ability to multitask effectively in a fast-paced environment. The supervisor will oversee the front desk operations, welcome guests, and collaborate with various departments to meet service standards, all while embodying the company's commitment to luxury and genuine hospitality.

Responsibilities

• Supervises overnight shift at the Front Desk.
• Welcomes and registers hotel guests, explaining accommodations and establishing payment methods.
• Works closely with staff from all departments to ensure service standards are met.
• Responds to a variety of guest requests, assessing needs and providing personal recommendations to enhance customer satisfaction.

Requirements

• Two years of luxury hotel experience.
• Strong supervisory skills including decision making, communication, deductive reasoning, and problem solving.
• Exceptional communication skills and command of the English language; additional language skills preferred but not required.
• Completion of Post-Secondary Education in Hospitality or a related field.
• Strong customer service, multi-tasking, and communication skills.
• Knowledge of Opera Property Management System.
• Responsive to constructive feedback from hotel leadership.
• Valid work authorization for the U.S.

Benefits

• Energizing employee culture encouraging authenticity.
• Comprehensive learning and development programs.
• Competitive wages and benefits including Medical, Dental, Vision, and Retirement Plan.
• Paid Time Off & Holiday Pay.
• 401(k) Retirement Plan with Employer Matching Program.
• Inclusive and diverse employee engagement & recognition events.
• Exclusive discount and travel programs with Four Seasons.
• Complimentary dry cleaning for employee uniforms and meals.