Parking Assistant Manager

About the position

US Concerts is seeking a Manager- Parking Service. The Parking Manager is responsible for the overall management of the Parking department and to ensure all guest, employee, artist and venue transportation needs are satisfied during event and non-event days.

Responsibilities

• Ensures all parking areas are safe, clean and orderly.
• Responsible for maximizing the space usage of all parking areas.
• Leads the traffic control for the venue, specifically at the beginning and end of an event day.
• Moves throughout the venue and conducts weekly lot inspections to monitor and take corrective action when needed.
• Provides guidance and improvement and implements necessary adjustments.
• Ensures that all signage is properly placed and collected during event show days.
• Manages all equipment and inventory for the parking department such as check-out and check-in vests and radios.
• Participates in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste.
• Partners with fellow band members at the end of show to close the venue.
• Resolves parking lot disputes that occur.
• Interviews, selects, trains, supervises, counsels and disciplines parking staff.
• Organizes and conducts meetings and communicates pertinent information to the staff.
• Schedules and directs staff in their work assignments.
• Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
• Investigates and resolves parking complaints.
• Interacts positively with guests.
• Other tasks as assigned by the Operations Manager.

Requirements

• At least 2 years of experience in customer service or a comparable role.
• Previous experience working in parking.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills.
• Acute sense of judgment, tact and diplomacy.
• Previous experience leading a team.
• Demonstrated ability to execute programs or new initiatives.
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

Benefits

• Free concert tickets
• Dog-friendly offices
• Student loan reimbursement
• Adoption/fertility support