Parking Operations Specialist

About the position

This position performs routine administrative, operational, financial, and customer-support services related to campus parking, transportation, and NOVACard operations.

Responsibilities

• Perform front office duties including but not limited to: Permit sales, citation payments, NOVACard issuance, cash drawer reconciliation & general customer support.
• Manage Print Services, refill paper, toner, and staples as needed. Troubleshoot paper jams.
• Support duties include but not limited to: Monitoring SmarterTrack for tickets and address as necessary. Escalate tickets to Tier 2 as needed.
• Perform parking enforcement duties including but not limited to: Checking all applicable parking areas for infractions against parking policy, issuing citations to vehicles, & properly maintaining parking equipment and hardware.
• Operating a state enforcement vehicle while performing duties.

Requirements

• Customer service experience
• Computer experience working in a Windows environment
• Valid Driver's License

Nice-to-haves

• Cash-handling experience
• Experience in an office environment.
• Experience dealing with customer concerns and problems.