Overview Enterprise Mobility has an excellent opportunity for a Part Time Customer Assistance Representative Sr at the Kauai Enterprise Airport. Shift: (20-29 hours) must be available between 6pm-11pm, including weekends Rate of pay $21.85/hour The Customer Service Representative will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The representative will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location. Benefits: * Time Away from Work (paid time off) * Employee discount * Retirement savings plan including 401k with match and profit sharing * Medical Insurace * Training and development As you are considering a position with Enterprise Mobility, we invite you to learn more about our business. Today - and every day - the safety and wellbeing of employees, customers and the communities we serve is our top priority. Responsibilities * Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors * Manage outgoing calls for callback management, A/Rs and miscellaneous calls as assigned * Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone * Meet and greet customers in a friendly and timely manner * Provide directions and general assistance * Assist to assess condition of rental upon return * Process returns, check-ins and transactions * Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed * Understand and communicate rental terms and conditions, vehicle features and other services * May sell optional protection products, upgrades, fuel options and other additional equipment * Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance * Clean vehicle interior and exterior by hand or by operating washing equipment when needed * Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing * Perform miscellaneous and backup duties job-related duties as assigned Equal Opportunity Employer/Disability/Veterans Qualifications * Must be at least 18 years old * Must have a valid driver's license with no more than 3 moving violations and/or at-fault accidents on driving record in the past 3 years * No drug or alcohol related conviction on driving record in the past 5 years * Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future * Apart from religious observation, must be able to work (20-29 hours) between 6pm-11pm, including weekends
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Industry
Rental and Leasing Services
Number of Employees
5,001-10,000 employees