This job is closed
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About the position
As a Part Time Financial Service Representative at Money Mart, you will play a crucial role in delivering exceptional customer service while contributing to the store's profitability goals. Your day-to-day responsibilities will include executing customer transactions efficiently, ensuring that each customer receives a quality sales experience. You will be tasked with determining customers' needs and providing tailored solutions that meet those needs effectively. Handling cash transactions accurately and entering them into the system will be a key part of your role, as will contacting customers with past due balances to negotiate payment terms and schedules. Additionally, you will be responsible for completing all necessary documentation accurately and adhering to safety, security, and compliance requirements to maintain the integrity of the financial services provided. In this position, you will be part of a dynamic team at Momentum Financial Services Group, a leading financial services provider in North America with over 400 retail locations. We pride ourselves on offering access to cash and related financial products that help our customers achieve their financial goals. Our operations are rooted in local communities, and we operate under the Money Mart® and The Check Cashing Store® brands. We are committed to recognizing and developing our employees, fostering a diverse workplace, and giving back to our communities through charitable contributions.
Responsibilities
- Deliver results on store profitability goals
- Provide a quality customer sales experience through efficient execution of all customer transactions
- Determine customers' needs and provide them with solutions that satisfy those needs
- Handle cash and accurately enter transactions into the system
- Contact customers over the phone with past due balances and negotiate payment terms and schedules
- Complete all documentation accurately
- Follow safety, security, and compliance requirements
Requirements
- Minimum of one year of financial services and/or sales experience
- Passion for customer service
- Previous cash-handling experience
- High school diploma or equivalent
