Part-time Loan Processor

About the position

The part-time Loan Processor is responsible for distributing, gathering, reviewing, and verifying loan applications and supporting documentation to ensure compliance with organizational policies and lending regulations in support of Asheville Area Habitat for Humanity's (AAHH) Homeownership Program. Reporting to the Homeowner Services Director, this role emphasizes accuracy and attention to detail in processing loan applications, promoting homeownership benefits, and providing excellent customer service to borrowers throughout the loan process.

Responsibilities

• Review and process loan applications with attention to detail and compliance with fair housing and affiliate policies.
• Assist in program outreach to promote the benefits of homeownership and build a pipeline of qualified applicants.
• Analyze and verify income, credit, financial statements, and tax returns to confirm the applicant's ability to repay a mortgage and their Willingness to Partner with Habitat.
• Communicate with applicants regarding missing or additional documentation, guiding them through the loan process and addressing inquiries in a timely manner.
• Organize and maintain accurate records, tracking applications from distribution to final outcome.
• Ensure all loan files meet internal and external compliance standards.
• Assist in preparing pre-closing documents and coordinating closings.
• Provide excellent customer service to borrowers, answering inquiries and offering support throughout the loan process.
• Assist in the planning and implementation of the affiliate's marketing plan emphasizing DEI.
• Provide support to the Homeowner Services Department, performing other duties as assigned.

Requirements

• Experience in loan processing, financial services, or community lending (minimum 2 years preferred).
• Exceptional attention to detail, including the ability to analyze data and identify inconsistencies.
• Ability to track and evaluate large datasets to determine eligibility based on a wide range of factors.
• Knowledge of loan processing and fair housing regulations (certified Loan Processor preferred).
• Excellent written and verbal communication skills.
• High level of computer literacy.
• A commitment to racial and economic equity and proven experience working with diverse populations.
• Advanced process management skills and the ability to work independently.
• Personal qualities of integrity, credibility, and a passion for the mission of AAHH.

Nice-to-haves

• Experience in affordable housing, community development, mortgage lending, case management, and financial literacy preferred.

Benefits

• Pay Range: $26-$28/hr.
• 20-25 hours per week.