Part-Time Retail Ambassador - Fillmore

About the position

The Retail Ambassador at Rothy's is a part-time position focused on delivering exceptional customer experiences in a sustainable retail environment. This role involves engaging with customers, supporting store operations, and embodying the brand's values and aesthetics. The Retail Ambassador will play a crucial role in fostering customer loyalty and promoting Rothy's commitment to sustainability and community engagement.

Responsibilities

• Provide an unparalleled customer experience for every Rothy's customer
• Own all day-to-day customer interactions—in our physical store and across all touch points of the brand—in person, over the phone and online
• Support Retail Manager and Assistant Manager in all operational duties
• Develop and maintain expert-level understanding of our products and processes including our tools and systems
• Elevate customer feedback and identify and escalate opportunities for improvement
• Create loyalty by connecting customers with our brand and our community

Requirements

• 1-3 years of retail or customer-oriented experience preferred
• Excellent people skills—you are approachable, engaging and friendly
• Fastidious attention to detail and an enthusiasm to maintain our brand aesthetic in a physical space
• Ability to foster connections with our customers both in our store and within our community
• Actively contribute towards meeting and exceeding the team's sales goals
• Availability to work weekends, evenings and holidays, minimum 16 hours a week
• Ability to work on your feet up to 8 hours a day in a busy store environment; ability to lift up to 25 pounds

Nice-to-haves

• Passionate about our brand story and product
• Unflappable. Has the ability to quickly problem solve for all potential customers
• Self-motivated with a desire to go above and beyond to establish Rothy's as a leader in customer experience

Benefits

• Wellness and Commuter Programs
• PTO and Wellbeing Time
• Employee Discount Program