Part Time Sales Associate, Google Store

Part-time - Entry Level

Boston, MA

About the position

The Part-time Google Sales Associate at Acosta Group is responsible for providing an exceptional consumer experience by showcasing the brand's products and services. This role requires a deep understanding of the brand's offerings to effectively assist customers in discovering and utilizing devices and technology. The associate will engage with customers, educate them on product features, and promote brand loyalty through personalized interactions.

Responsibilities

• Meet and greet customers at entrance, listen to needs/interests and direct them appropriately
• Build trust and authentic relationships with customers
• Educate visitors on features, functionality, and technical aspects of products
• Listen, acknowledge, and provide product solutions attributed to customer personal needs
• Be an expert in payment solutions and product onboarding including device switching
• Participate in an environment of collaboration and support through personal accountability and effective communication with supervisors and peers
• Responsible for maintaining visual and inventory integrity of store displays
• Evangelize the brand's products and services
• Lead engaging Community education programming and workshops
• Expected to drive a memorable and interactive consumer experience by promoting the newest brand's mobile devices, phones, tablets, wearables and other electronics or products
• Lead the way in delivering transformational experiences by helping consumers discover how the brand's products can enrich their lives
• Recommend product and service solutions to fit personal, work, and school needs
• Contribute to culture, bringing the space to life with vibrancy
• Guide consumers of varying experience levels to try out the brand's devices and technology products
• Handle multiple consumers and tasks while maintaining composure and courteous customer service
• Assist consumers to sign up for and fully utilize the brand's products
• Work closely with all the brand's and agency management, as well as peers within the space, to build and maintain strong relationships
• Passionately engage consumers by showcasing key features and benefits, selling products, assisting with devices, products, and troubleshooting issues
• Serve as the brand's advocate, building brand awareness and presence through consumer interactions at events
• Stay up to date on the brand and competitive technology, integrating it whenever possible
• Maintain working knowledge of policies and procedures to ensure presentation standards are upheld and company assets protected

Requirements

• High School diploma or equivalent plus 2+ years of retail experience
• Effective communication and presentation skills for one-on-one or group interactions
• Ability to demonstrate effective decision-making skills and professional sound judgment
• Friendly and helpful demeanor, engaging in casual conversation with consumers
• Ability to understand and define consumer specific needs and interests
• Ability to promote excitement around the brand's ownership, building consumer loyalty
• Maintain knowledge of all the brand's products to be a subject matter expert onsite
• Ensure all designated KPIs are met or exceeded, including product training requirements
• Exhibit professional behaviors in daily interactions with consumers, peers, and management
• Energetic and enthusiastic attitude with positive interpersonal communication skills
• Ability to setup consumers' devices based on their individual usage needs and interests
• Ability to troubleshoot and resolve issues with consumer device software, features and functionality

Nice-to-haves

• Ability to work 24 hours per week or more
• Flexible to work any day of the week on a two-week rotating schedule
• Occasionally work additional hours beyond normal schedule during peak workload demands

Benefits

• Flexible work schedule
• Competitive hourly wage
• Opportunity for professional development