About the position
At Famous Footwear, we believe everyone deserves to feel a little famous. To us, famous isn't about standing out in the crowd; it's about feeling good where you stand right now. Famous Footwear is your place for athletic, fashion, and casual shoes for the whole family from hundreds of name brands. As a Sales Lead, you are passionate about providing the best shoe store experience for every customer. You do this by creating a welcoming environment and in-store culture where customers say, “I'll take it” and are loyal to your store, our brands, and our company. You love to take on additional responsibilities and take pride in your execution. You are a team player, celebrating individual and team successes. You are committed to staying informed about trends and sharing that knowledge with the store team and customers, which builds engaging customer experiences. Most importantly, you LOVE shoes and whatever your style, you help every person who enters the store feel a little bit of that Famous Feeling. In this role, you will inspire your teammates with your integrity and drive, fostering a culture of caring and camaraderie. You will take accountability for your goals and their impact on Famous Footwear's overall performance, driving sales with purpose and determination to achieve goals. You will know the ins-and-outs of your store, ensuring it runs smoothly from pricing to inventory. Your high standards will keep you adhering to company policies, and you will champion our Famous culture with pride, leaving customers wowed with consistently top-notch experiences powered by attentiveness to customer service. You will embrace diversity and inclusivity as our team superpower, ensuring every associate feels valued and respected. Your shoe obsession will shine through as you help customers find the perfect styles to suit their needs, ensuring they leave the store with the perfect fit and that Famous Feeling.
Responsibilities
- Inspire teammates with integrity and drive, fostering a culture of caring and camaraderie.
- Drive sales with purpose and determination to achieve goals.
- Manage retail operations, ensuring the store runs smoothly from pricing to inventory.
- Adhere to company policies and utilize resources to accomplish tasks effectively.
- Champion the Famous culture by delivering top-notch customer experiences.
- Embrace diversity and inclusivity within the team, ensuring all associates feel valued.
- Assist customers in finding the perfect shoe styles and ensure they leave satisfied.
Requirements
- High School Diploma/GED.
- Proficient working knowledge of general retail practices and procedures.
- Previous experience being on a team and motivating others to accomplish a goal.
- Ability to manage multiple tasks and communicate direction set by the store manager.
- Demonstrated ability to mentor and train Associates on selling and operational processes.
- Ability to work a flexible schedule, including holidays, nights, weekends, and extended hours.
- Basic computer skills.
Nice-to-haves
- Experience in retail sales or customer service.
- Knowledge of current shoe trends and styles.
- Ability to lift up to 40 lbs. and perform physical tasks as required.
Benefits
- 30% Associate Discount at Famous Footwear and across Caleres brands.
- Relaxed dress code and small team environment.
- Daily access to pay with Dayforce Wallet.
- Ease of transferring locations within over 850 store locations.
- Career development and learning opportunities with education assistance up to $7500 per year for full-time associates.
- Employee Assistance Programs for emotional support, work-life solutions, legal guidance, and financial resources.
