Part Time Sales Lead Manager - White House Black Market

$35,360 - $44,200/Yr

Chico's FAS - Los Angeles, CA

Part-time - Entry Level

Los Angeles, CA

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Sales Lead Manager at White House Black Market is responsible for fostering a customer-focused sales culture while supporting management in achieving operational excellence. This role emphasizes the importance of a great customer experience and profitability, ensuring that the store team is motivated and well-trained to meet sales goals and deliver exceptional service.

Responsibilities

• Establishes and communicates clear expectations for the store team, holding them accountable for achieving brand standards.
• Performs and oversees basic operational activities such as opening and closing duties, and merchandise flow processes.
• Supervises associates engaged in sales and inventory management, ensuring proper floor coverage and adherence to fiscal guidelines.
• Maintains knowledge of current sales and promotions, presenting merchandise according to standards.
• Develops a high-performance culture, motivating the sales team to meet assigned sales and productivity goals.
• Trains and coaches the selling team on product knowledge and sales techniques.
• Models and promotes the Most Amazing Personal Service (MAPS) principles to enhance customer experience.
• Builds and maintains a solid customer following through clienteling and wardrobing.
• Ensures prompt resolution of customer concerns and a fast register experience.
• Supports and implements training programs for store associates, providing feedback for performance appraisals.

Requirements

• High school diploma or equivalent.
• 1+ year retail or sales management experience preferred.
• Must be 18 years of age or older.
• Excellent communication, verbal and written skills.
• Excellent customer service skills.
• Ability to learn or adapt to technology provided by the company.
• Knowledge of administrative aspects of store operations.
• Strong organizational skills and ability to multi-task in a fast-paced environment.

Benefits

• Competitive wage range of $17.00 to $21.25 based on qualifications.
• Flexible work schedule including nights, weekends, and holidays.
• Opportunities for personal development and training.