Party City - Estero, FL

posted 27 days ago

Estero, FL
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

You are responsible for executing best in class sales and service strategies. Team Members provide exceptional customer service behaviors delivered to our customers and are accountable to putting the customer first in everything they do. Teams Members provide value to our guest by delivering a customer friendly in-store and curbside shopping experience. You will leverage technology to enhance the customer service experience for our internal and external customers. You will possess an 'It can be done' attitude, when it comes to overcoming obstacles and bringing joy to our customers. Team Members are responsible for being part of a Team that delivers on sales, profit, and service targets, as well as delivering on all key Balloon & Omni strategies.

Responsibilities

  • Master all Balloon & OMNI channel service platforms, including in-store pickup, delivery, curbside pickup, and others.
  • Manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
  • Assist the Store Team Leader and Leads in supporting onboarding and mentoring to new Team Members.
  • Continuously role model behaviors connected to Friendly, Easy and Accurate and support other team members on delivering on our Service Model.
  • Work a schedule that aligns to customer and business needs.
  • Support an environment that promotes engagement.

Requirements

  • Prior retail management experience.
  • Ability to lead a team in a dynamic and fast-paced environment.
  • Obsessed with ensuring that customers are beyond satisfied.
  • Adaptable and able to manage change daily through the team.
  • Strong communication skills and the ability to build relationships with staff and customers.

Benefits

  • Competitive salary
  • Fun working environment
  • Generous associate discount
  • Lifestyle benefits
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