Party City - Knoxville, TN

posted 27 days ago

Full-time - Entry Level
Knoxville, TN
Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)

About the position

In this role, you will be responsible for executing best-in-class sales and service strategies, ensuring that customer service behaviors are exceptional and that the customer is prioritized in every action taken. You will provide value to guests by delivering a friendly in-store and curbside shopping experience, leveraging technology to enhance the customer service experience for both internal and external customers. A positive attitude is essential, as you will need to overcome obstacles and bring joy to customers. Additionally, you will be part of a team that is accountable for achieving sales, profit, and service targets, while also delivering on key Balloon & Omni strategies.

Responsibilities

  • Execute best in class sales and service strategies.
  • Deliver exceptional customer service behaviors and put the customer first.
  • Provide a customer-friendly in-store and curbside shopping experience.
  • Leverage technology to enhance customer service experiences.
  • Overcome obstacles with a positive attitude to bring joy to customers.
  • Master all Balloon & OMNI channel service platforms, including in-store pickup, delivery, and curbside pickup.
  • Manage and plan daily and weekly workloads to meet store sales goals and customer engagement.
  • Assist the Store Team Leader and Leads in onboarding and mentoring new Team Members.
  • Role model behaviors connected to Friendly, Easy, and Accurate service.
  • Support an environment that promotes engagement.

Requirements

  • Prior retail management experience.
  • Ability to lead a team in a dynamic and fast-paced environment.
  • Obsessed with ensuring customer satisfaction.
  • Adaptable to manage daily changes through the team.
  • Strong communication skills and ability to build relationships with staff and customers.

Benefits

  • Competitive salary
  • Fun working environment
  • Generous associate discount
  • Lifestyle benefits
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