Patient Access Priority Engagement Specialist

Emory Healthcare • Atlanta, GA

348d

About The Position

At Emory Healthcare, we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide comprehensive health benefits that start day 1, student loan repayment assistance & reimbursement programs, family-focused benefits, and wellness incentives.

Requirements

• Minimum 6 months of medical office experience, scheduling environment or call center required.
• AS/BS degree in Business Administration, Healthcare or medical office experience, scheduling environment or call center is preferred.
• Preferred scheduling knowledge in various specialties including mammography and bone density.
• Previous experience in imaging scheduling, including but not limited to ultrasound, general diagnostic, and MRI, is preferred.
• Applicants must maintain quality scores requirements and adhere to scheduling guidelines.
• Experience in registration aspects is also preferred, along with the ability to navigate multiple applications effectively.
• Strong computer, writing, and customer service skills are essential.
• Candidates must actively participate in ongoing training and cross-training to enhance skills and knowledge relevant to the role, ensuring patient satisfaction.
• Applicants may be required to work various scheduled hours/shifts, including evenings, nights, weekends, and holidays to support the needs of the operations.

Responsibilities

• Acts as a first point of contact within the Scheduling Department for new and reoccurring patients and physician offices scheduling various outpatient/inpatient appointments across Emory Healthcare.
• Answer inbound calls in high volume call center environment.
• Greets callers in an enthusiastic manner providing exceptional customer service and positive attitude at all times.
• Enters all patient demographic, medical and financial information accurately into Epic scheduling system.
• Maintain basic understanding of insurance, pre-certification and referrals.
• Performs scheduling functions in accordance with policies and procedures.
• Responsible for the scheduling, rescheduling and cancellation of all outpatient and procedures including radiology, laboratory, cardiopulmonary, sleep center, rehab services, outpatient services, and dietitian services.
• Apply in-depth knowledge of imaging protocols to schedule appointments accurately, minimizing rescheduling and ensuring a positive patient experience.
• Schedule mammography screenings, diagnostic mammograms, and bone density (DEXA) scans, ensuring accurate entry of patient information into the scheduling system.
• Review radiology reports to interpret radiologist recommendations and schedule appropriate appointment types based on clinical needs.
• Utilize various imaging scheduling tools, adapting to new technologies as needed to enhance scheduling accuracy and efficiency.
• Transcribe, scan, and upload imaging orders into the scheduling system, ensuring precise order entry and adherence to departmental guidelines.
• Efficiently schedule Ultrasound, General Diagnostics, and CT imaging appointments, providing patients and clinical staff with necessary preparation instructions.
• Manage appointments for advanced imaging modalities, understanding and adhering to specific requirements and protocols for each procedure.
• Coordinate complex imaging appointments that require radiologist presence using supplemental scheduling tools, ensuring alignment with departmental schedules.

Benefits

• Comprehensive health benefits that start day 1
• Student Loan Repayment Assistance & Reimbursement Programs
• Family-focused benefits
• Wellness incentives

What This Job Offers

• Job Type: Full-time
• Industry: Hospitals
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees