About the position
As a faith-based and patient-focused organization, Mercy Health exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Mercy Health seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive. This position is represented by a collective bargaining agreement. The Patient Access Representative is the first line of quality service to our patients and the community, ensuring patient safety and identity protection. In addition, Patient Access services will be responsible for processing patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
Responsibilities
- Provides excellent customer service and communications skills with patients, medical staff, and the general public
- Must possess the ability to troubleshoot and resolve problems promptly
- Performs registration and basic insurance verification, ensuring accurate patient identity for billing
- Maintains the confidentiality of all patients' records and accounts
- Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
- Ability to answer the telephone using an established greeting and assists callers in a friendly and helpful manner
- Other duties as assigned
Requirements
- High School Degree or GED
- Prior experience in patient registration/healthcare preferred but not required
- Knowledge of medical terminology is preferred but not required
Nice-to-haves
- Associate Degree preferred but not required
Benefits
- Comprehensive, affordable medical, dental and vision plans
- Prescription drug coverage
- Flexible spending accounts
- Life insurance w/AD&D
- Employer contributions to retirement savings plan when eligible
- Paid time off
- Educational Assistance
- And much more
