Patient Benefits Coordinator Per Diem

$45,760 - $45,760/Yr

Boston Health Care For The Homeless Program - Boston, MA

Full-time - Entry Level

Boston, MA

Ambulatory Health Care Services

About the position

The Patient Benefits Coordinator - Per Diem at Boston Health Care for the Homeless Program plays a vital role in ensuring that patients receive timely and accurate assistance with their health care benefits. This position involves supporting clinicians with appointment scheduling, patient registration, and benefit assistance, while also serving as a backup for patient intake at outreach sites. The coordinator will work closely with vulnerable populations to help them navigate the complexities of health care access.

Responsibilities

• Promptly review insurance eligibility, process required documentation and provide benefits assistance for all patients presenting on a scheduled or walk-in basis
• Record all insurance and demographic information in an accurate and timely manner
• Assist patients with completion of Mass Health or any other benefit applications
• Check in and/or schedule patients for appointments
• Assist in fielding clinic phone calls
• Manage specialty medical and behavioral health referrals when needed

Requirements

• High School Diploma or equivalency
• Strong computer skills including working knowledge of P.C. spreadsheet software (Excel) and familiarity with Epic, MMIS, and NEHEN patient eligibility system
• 2 years of benefits experience in a clinical environment preferred
• Able to work with indirect supervision and initiative
• Attention to detail along with ability to follow program policy and best practices
• Cooperates and maintains good rapport with BHCHP staff, patients and visitors
• Ability to learn and adapt in a dynamic environment

Nice-to-haves

• Bilingual in Spanish and English preferred

Benefits

• Compensation of $22.00 per hour