Patient Care Advocate

About the position

The Patient Care Advocate at Mindful Care plays a crucial role in transforming mental healthcare by ensuring compassionate and effective patient support. This position involves collaborating with clinical staff to enhance patient satisfaction and compliance, while also addressing various patient needs related to mental health services.

Responsibilities

• Conduct thorough assessments of patient concerns and expectations to enhance satisfaction and compliance.
• Maintain effective communication with patients, pharmacies, referral sources, hospitals, and therapists.
• Support patients in obtaining medical records, completing necessary forms, and managing prescription refills.
• Secure prior authorizations from insurance companies for medications and services.
• Connect patients to appropriate departments for inquiries and anticipate emergency interventions when necessary.
• Provide referral information to patients upon discharge from Mindful Care.
• Perform administrative duties and other tasks as assigned by management.
• Serve as a liaison between Mindful Care Patient Experience Representatives, Patient Operations, and psychiatric providers.

Requirements

• 3+ years of experience in administrative functions or case management.
• Proficiency with Google Suite and Microsoft Office (Word, Excel, Outlook, Teams).
• Excellent verbal and written communication skills.
• Reliable transportation and home internet access.
• Associate degree required; bachelor's degree preferred (experience may substitute for a bachelor's degree).

Nice-to-haves

• Possession of BLS or CPR/First Aid certification.
• Experience with Transcranial Magnetic Stimulation (TMS) administration.

Benefits

• Competitive compensation and benefits package.
• Opportunities for professional growth and development.
• Emphasis on team well-being and support for a diverse and inclusive workplace.
• Company-sponsored events and activities to foster team cohesion and engagement.