Patient Care Coord

Memphis, TN

Hospitals

About the position

Serves as charge nurse and assists in supervision of patient care by coordinating, implementing and monitoring shift activities to provide optimal patient care. Assigns duties/activities to professional/ancillary staff based on the patient's acuity level in accordance with established policies and procedures for effective utilization of patient care givers, supplies and equipment. Provides nursing care and performs activities of staff RN.

Responsibilities

• Ensures continuity of appropriate patient care by planning staff assignments, providing direct patient care, and evaluating outcome of care within Medplex/Ambulatory Clinics.
• Coordinates, implements and monitors shift activities to facilitate efficient unit operations and ensure that patient care plans are maintained.
• Assists in the formulation and implementation of unit specific procedures and policies.
• Assesses the patient's physical, emotional, and social circumstances, makes nursing rounds, determines if planned or required care has been provided, makes individual decisions and referrals to other services for the patient's well-being, and participates in patient-centered staff conferences.
• Develops, assigns and/or reviews the development and modification of plans which provide safe nursing care.
• Serves as the unit liaison and resource nurse-in-charge, exchanging information with staff and physicians.
• Contacts other services for specialized treatment, tests, facilities, equipment and material support to the unit.
• Maintains safety and control of patients, employees and visitors in the unit.
• Investigates and prepares reports on accidents and other incidents involving patients, employees and visitors.
• Performs duties of Staff Nurse and other nursing personnel as needed.
• Makes daily staffing adjustments, assigns work to professional/ancillary staff according to patient acuity levels to ensure that all work is performed and in accordance with established policies, procedures and standards of care.
• Assigns employees daily tasks to perform on the basis of available skills and with consideration for needs of each patient, sets of priorities and redirects employees to other tasks as the need arises.
• Oversees the work of nursing personnel and instructs them in providing technical care such as the administration of drugs and the setup, regulation and monitoring of intravenous and other equipment.
• Reviews observations and nursing interpretation of patient data and condition and interpretation of electronic and other instrumentation displays.
• Collaborates with manager and educator to facilitate assignment of new employees for in-service instruction and orientation.
• Assists in the orientation and oversees the supervision of students when they provide patient care, treatment, and services as part of their training.
• Verifies that all nursing tasks and ordered medical treatments/diagnostic procedures have been performed and documented in the medical record.
• Answers inquiries, communicates and interprets policies, procedures and standards of practices to staff, patients, families, and visitors to promote understanding and ensure consistency in the application of policies and procedures.
• Interprets nursing goals, policies and procedures governing nursing security, safety and visiting conditions to employees, patients and visitors.
• Investigates and answers queries from physicians, patients and visitors about patient care.
• Resolves complaints, conflicts and operational problems.
• Escalates any problems or issues to leadership that cannot be resolved or require intervention.
• Identifies problems, documents resolution and communicates to applicable parties to ensure that operational issues are handled and resolved in a timely manner.
• Interprets nursing, personnel and other applicable administrative policies.
• Takes personnel/disciplinary action as needed at the time of infraction and in consultation with leadership.
• Follows up with leadership regarding employee performance, any employee action taken and/or to recommend disciplinary action.
• Provides nursing care according to medical regime and the nursing intervention appropriate for the patients' conditions and according to established standards, policies and procedures including care of the ambulatory/clinic patient.
• Initiates assessment based on the patient's presenting problems or needs, the physician's medical diagnosis and the functional health framework upon clinic visit.
• Collects key information from patient, family, laboratory, and other medical reports.
• Ensures that all consents necessary for treatment/procedure have been signed and that all prescribed identification procedures have been carried out.
• Documents assessments, including nursing diagnoses or other clinical judgments.

Requirements

• Graduate of an approved nursing school/program.
• Additional training/certification may be required in area of specialization.
• Qualified by education, training or experience to work with the school age, adolescent, adult and/or geriatric patient population as specialty assignment dictates.
• RN - Registered Nurse - State Licensure and/or Compact State Licensure to work in state of TN Upon Hire.
• CPR - Cardiac Pulmonary Resuscitation Upon Hire or BCLS - Basic Life Support Upon Hire.
• At least 1 year clinical experience required.
• Two (2) years charge nurse experience strongly preferred.

Benefits

• Diversity and inclusion commitment.
• Equal opportunity employer including veterans and people with disabilities.