About the position
Ortho Sport and Spine Physicians is a rapidly expanding orthopedic practice, with clinics throughout the United States. The practice specializes in providing state-of-the-art, minimally invasive treatment of complex neck and spine problems, as well as sports related injuries and conditions. The Patient Care Coordinator position is responsible for welcoming patients, setting appointments, and checking patients in and out, while maximizing patient satisfaction and utilization of treatment rooms. We're searching for a compassionate and organized individual to join our exceptional crew. If you have a knack for providing stellar patient care, a passion for helping others, and a desire to grow professionally, keep reading because we have the perfect opportunity for you!
Responsibilities
- Welcome patients and visitors by greeting them in person or on the telephone; answering or referring inquiries
- Optimize patient satisfaction, provider time, and treatment room utilization by checking in the patient in a timely fashion
- Maintain patient accounts by obtaining, recording, and updating demographic and financial information
- Schedule patient appointments at the end of the visit
- Maintain open communication with pre-cert team regarding orders for daily patients
- Tracking and follow-up with patient cancellations and no shows
- Performing daily audit of tasks assigned
- Checking patients in by EMR and verifying demographics and insurance information
- Following up on outpatient referrals and surgical referrals
- Provides the patient with printout of appointments
- Other duties as assigned
Requirements
- HIPPA and OSHA compliance; promote a safe work environment at all times
- Excellent communication skills with the ability to communicate effectively with the patient, medical staff, insurance companies and others as relates to the case
- Caring demeanor toward patients and co-workers
- Clinical knowledge and familiarity with medical terminology
- Working knowledge of computers, fax, copiers and other technology
- Strong knowledge and understanding of electronic medical records software
- Prior medical receptionist experience, preferably in an orthopedic setting is a plus
- Strong administrative skills, with attention to detail in accuracy
- Bilingual (English/Spanish) is a plus
Nice-to-haves
- Associate or higher degree preferred
- Customer service background
Benefits
- Equal Opportunity Employer
