Patient Care Coordinator/Executive Assistance

Medical Skin Clinic • Birmingham, AL

406d • $41,600 - $47,840

About The Position

The Patient Care Coordinator/Executive Assistant will serve as the primary point of contact for patients and visitors at a multi-physician medical office. This role involves managing front desk activities, providing exceptional customer service, and assisting the founder with various administrative tasks. The ideal candidate will possess a friendly demeanor, strong organizational skills, and the ability to thrive in a fast-paced environment.

Requirements

• Desire to be a team player
• Previous experience within the service industry is preferred
• Inside sales experience is highly recommended
• Excellent customer service skills and work ethic
• Maintain a professional manner and clean work environment & appearance
• Proven work experience as a Front desk manager or Reception manager is a plus
• Hands on experience with office machines (e.g. printers)
• Thorough knowledge of customer service, office management and basic bookkeeping procedures
• Proficiency in English (oral and written)
• Good organizational and multitasking abilities
• Problem-solving skills
• High School diploma; additional certification is a plus
• Willingness to work Monday-Friday with some evening hours

Responsibilities

• Answer and direct phone calls
• Organize and schedule appointments
• Provide general support to patients
• Ability to multitask and prioritize daily workload
• Exemplary planning and time management skills
• High level of verbal and written communication skills as well as discretion and confidentiality
• Coordinating all front desk activities, supervising the support staff and monitoring clerical functions
• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Ensure timely and accurate customer service
• Handle complaints and specific customers requests
• Monitor stock and order office supplies
• Ensure company's policies and security requirements

Benefits

• Health insurance
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED