About the position
The Patient Care Coordinator position at Wright & Filippis, part of Ottobock Patient Care, is a vital role within our Madison Heights, MI facility. This position is designed for individuals who are passionate about providing exceptional patient care and administrative support in a dynamic healthcare environment. As a Patient Care Coordinator, you will be the first point of contact for patients, ensuring that their experience is seamless and supportive from the moment they enter our facility. Your responsibilities will include managing the front desk operations, which involves answering phones, taking messages, and routing calls to the appropriate personnel. You will also assist in scheduling and modifying patient appointments, ensuring that our patients receive timely care and attention. In addition to front desk duties, you will communicate directly with patients regarding their scheduling needs and financial responsibilities. This includes procuring necessary medical documentation from various referral sources through live communication, fax, and email. You will collaborate closely with our Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases, which is crucial for the smooth operation of our services. Creating patient account profiles in our Medical Record system is another key responsibility, along with performing shipping and receiving of products as needed. Maintaining a clean and organized office environment is essential, as is the coordination of office supplies and handling of petty cash. You will be expected to meet work standards by adhering to production, productivity, quality, and customer service benchmarks established by the company. Compliance with Corporate Compliance and HIPAA regulations is mandatory, ensuring that patient information is handled with the utmost confidentiality and care. This role may also involve performing other duties and special projects as assigned, providing you with opportunities to contribute to various aspects of our operations.
Responsibilities
- Provide administrative support of the front desk by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
- Assist with scheduling or modifying patient appointments.
- Communicate with patients for scheduling, financial responsibility discussions, and procurement of medical documentation from their referral sources through direct live/phone communication, fax, and email as appropriate.
- Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities, and hospitals through direct live/phone communication, fax, and email as appropriate.
- Collaborate with Verification, Authorization, and Billing teams to secure insurance authorizations for patient cases.
- Create patient account profiles in the Medical Record system.
- Perform shipping and receiving of products as needed.
- Maintain a clean office work environment including coordination of all office supplies.
- Handle office petty cash.
- Meet work standards by following production, productivity, quality, and customer service standards established by the company.
- Comply with Corporate Compliance and HIPAA responsibilities.
- Perform other duties and special projects as assigned.
Requirements
- High school diploma or equivalent.
- Two years of office administrative management, preferably in a medical/dental/therapy office.
- Experience with medical terminology, accounts receivable, insurance collections or billing preferred.
- Knowledge of Medicare, Medicaid preferred.
- Customer service experience.
Benefits
- Medical
- Vision
- Dental
- Health savings accounts with employer contribution
- Flexible spending account options
- Company-paid life insurance policy
- Paid time off
- Company holidays
- Floating holidays
- 100% company-paid short & long-term disability
- 401k match up to 3.5%
