Patient Experience Liaison

Parrish Healthcare Center At Port St John • Titusville, FL

404d

About The Position

The Patient Experience Liaison plays a crucial role in welcoming patients, families, and visitors to the Medical Center and Emergency Department. This position focuses on orienting patients to the processes during their visit, managing expectations, and ensuring a positive experience in the waiting area. The liaison works closely with care partners to address patient and family needs, exemplifying the Culture of Choice® and philosophies of Parrish Healthcare.

Requirements

• High school diploma or GED required.
• One to two years of experience in Customer Service required.
• BCLS certification through American Heart Association (to be obtained within the first six months of hire).

Responsibilities

• Welcomes all patients and visitors coming into the waiting room.
• Communicates with patients and family members regarding status of next steps and helps manage expectations.
• Anticipates expectations and needs and addresses them proactively.
• Communicates with care partners regarding patient arrival and questions or concerns from family members.
• Works proactively to manage waiting area(s) to prevent issues or complaints.
• Engages visitors in conversation to ease anxiety, answer questions, and make them feel welcome.
• Ensures cleanliness and healing environment in waiting room.
• Acts as the ADA Coordinator, knowing where the appropriate auxiliary aids are stored and how to operate them.
• Responsible for ensuring the maintenance, repair, replacement and distribution of auxiliary aids.
• Works with Human Resources & People Development Departments to ensure training on auxiliary aids and services for care partners.
• Knows fire and safety procedures.
• Performs other duties as assigned.
• Complies with National Patient Safety Goals.

Benefits

• Health, Dental and Vision Insurance
• 403(b) Retirement Program
• Tuition Reimbursement/Educational Assistance
• EAP, Flex Spending, Accident, Critical and Other Applicable Benefits
• Annual Accrual of 152 Personal Leave Bank (PLB) Hours

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED