Patient Experience Representative I- Urology

About the position

The Patient Experience Representative will be responsible for managing patient encounters, providing effective customer service, and collaborating with referring providers. This role includes scheduling patients, greeting and directing patients and families, and maintaining personal calendars for physicians. The representative will also contribute to process improvement initiatives within the department.

Responsibilities

• Provides positive and effective customer service that supports unit operations.
• Collaborates with referring providers and practices.
• Obtains required authorizations to compile patient and staff schedules.
• Schedules patients and supports the patient encounter.
• Greets and directs patients, families and visitors.
• Monitors daily schedule and coordinates flow with clinicians/supervisor.
• Reconciles payments and prepares deposits, provides record of transactions in Hospital systems.
• Facilitates and directs communication with Financial Counseling.
• Maintains personal calendars for physician/supervisor(s).
• Schedules meetings, programs and events.
• Records and forwards messages, triages call for urgent information or services, initiates call for emergency services.
• Provides routine clerical support as needed.
• Actively contributes to departmental and organizational initiatives & projects with a focus on continuous process improvement.
• Assists in implementing change in internal systems and procedures.

Requirements

• High School Diploma or GED required.
• Bachelor's degree preferred.
• Ability to communicate effectively both orally and in writing.
• Ability to provide empathy in difficult interpersonal situations.
• Ability to work with diverse internal and external constituencies.

Benefits

• Flexible schedule.
• Affordable health, vision and dental insurance.
• Generous levels of time off.
• 403(b) Retirement Savings plan.
• Pension.
• Tuition Reimbursement.
• Discounted rates on T-passes.
• Sign-on Bonus of $2,000 (terms and taxes will apply).