Patient Financial Services Representative

Full-time - Entry Level

Valentine, NE

Hospitals

About the position

Join the Cherry County Hospital and Clinic team as a Patient Financial Services Representative. In this role, you'll perform a range of clerical and patient accounting tasks, ensuring adherence to standard procedures in patient accounting, accounts receivable, and hospital revenue cycle management. This position is crucial in managing the financial aspects of patient care, ensuring that billing processes are efficient and compliant with regulations. You will be responsible for handling daily electronic billing, submitting insurance claims to third-party payers, and accurately billing patient accounts to ensure timely claim submission and reimbursement. As a Patient Financial Services Representative, you will also review and forward manual patient account statements as necessary, document billing activity, and ensure compliance with billing regulations. You will need to review claims for accuracy and coordinate with ancillary departments to make corrections based on electronic payers' error reports. Additionally, you will respond to requests for itemized bills and patient inquiries, visit patients in the Emergency Department or hospital for billing purposes, and review outstanding patient balances to secure appropriate payment arrangements. Maintaining confidentiality of patients' medical and financial records is paramount, as is compliance with Corporate Compliance policies and Cherry County Hospital personnel policies. This position requires a strong attention to detail, excellent communication skills, and the ability to handle accounts receivable credit and collections. If you're passionate about healthcare and meet the qualifications listed above, we invite you to apply for this rewarding opportunity. Join Cherry County Hospital and contribute to our mission of providing exceptional care to our community.

Responsibilities

• Handle daily electronic billing and submit insurance claims to third-party payers.
• Post payments received from various payor types, including Medicare, Medicaid, Managed Care, and patients.
• Accurately bill patient accounts and ensure timely claim submission and reimbursement.
• Review and forward manual patient account statements as necessary.
• Document billing activity and ensure compliance with billing regulations.
• Review claims for accuracy and coordinate with ancillary departments.
• Make corrections based on electronic payers' error reports.
• Ensure accurate posting of payments and adjustments to patient accounts.
• Respond to requests for itemized bills and patient inquiries.
• Visit patients in the Emergency Department or hospital for billing purposes.
• Review outstanding patient balances and secure appropriate payment arrangements.
• Maintain confidentiality of patients' medical and financial records.
• Comply with Corporate Compliance policies and Cherry County Hospital personnel policies.
• Perform other duties as assigned by the supervisor.

Requirements

• High School diploma.
• 1 to 3 years of customer service and/or business office experience, preferably in a medical setting.
• Prior experience with Microsoft Excel, Word, and Windows.
• Knowledge of collection laws, third-party reimbursement, and basic hospital accounting.
• Proficient in operating computers, business machines, and complex telephone systems.
• Strong verbal communication skills.
• Attention to detail for reading fine print on documents.
• Ability to handle accounts receivable credit and collections.
• Demonstrated capability in general office duties.
• Maintains confidentiality with utmost courtesy and tact.
• Familiarity with HIPAA and other confidentiality laws.
• Physical capability to sit, stand, and walk as necessary.

Benefits

• Competitive wage and benefits package.
• Fully paid health, dental, and vision insurance for employees.
• Retirement plan and long-term disability coverage.
• Paid time off and more!