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Patient Service Representative

$36,067 - $46,883/Yr

Intermountain Health - Provo, UT

posted 3 months ago

Full-time - Entry Level
Provo, UT
Hospitals

About the position

The Patient Service Representative at Intermountain Health serves as the primary point of contact for patients entering the facilities. This role focuses on delivering exceptional customer service by addressing patient needs, ensuring accurate information is collected, and facilitating a smooth intake process. The representative embodies the values of Intermountain, fostering collaborative relationships with patients and caregivers to enhance patient satisfaction.

Responsibilities

  • Greets incoming customers in a professional manner to assess customer needs and ensures needs are met and customer service expectations exceeded.
  • Efficiently updates and verifies patient demographics, insurance, and contact information, and assists customers in completing necessary forms to meet regulatory and billing needs prior to receiving clinical care.
  • Scans necessary paperwork and educates patients on financial assistance.
  • Thoughtfully directs patients on next steps and informs patients about delays and wait times.
  • Promptly schedules appointments utilizing provider templates and scheduling guidelines.
  • Proactively requests payments from patients on current and past medical services and processes those payments following appropriate procedures.
  • Supports administrative function of the clinic in working reports, addressing patient concerns, and performing paperwork.
  • Coordinates with other care teams and employees to provide a seamless experience for patients.
  • Completes training and pass-off requirements.

Requirements

  • Six months of customer service experience involving interactions with customers.
  • Demonstrated basic computer skills involving word processing and data entry.
  • Professional manner and strong interpersonal and communication skills.

Nice-to-haves

  • One year of customer service experience, especially in a hospital or medical office.
  • Problem solving ability, analytical skills, self-motivated and able to work well in a clinic environment.
  • Demonstrate excellent verbal and written communications skills.

Benefits

  • Generous benefits package covering a wide range of programs to foster a sustainable culture of wellness.
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