Patient Services Coordinator - Full-time with Benefits - Surgical Oncology (8a - 4:30p)

$35,963 - $53,248/Yr

Frederick Health - Frederick, MD

Full-time - Entry Level

Frederick, MD

About the position

The Patient Services Coordinator plays a vital role in supporting the front-end operations of physician clinics and procedural units within Frederick Health. This position is responsible for scheduling patient visits, obtaining insurance authorizations, and maintaining medical records, all while ensuring a high level of customer service and adherence to the organization's mission and values.

Responsibilities

• Greets and welcomes patients.
• Orients new staff.
• Promotes excellent customer service.
• Exhibits courtesy, compassion, and respect to internal and external customers.
• Keeps patients and family members informed of waiting times.
• Ensures office environment is clean and organized.
• Promotes teamwork and team spirit in the office.
• Schedules patients for office visits accurately.
• Verifies patient demographic information and insurance information.
• Communicates scheduling conflicts to the office manager.
• Checks patients in quickly and accurately using Meditech.
• Schedules radiology, Surgery Center procedures, and specialty/subspecialty appointments.
• Obtains relevant medical record information and compiles medical record for patients.
• Obtains referrals and insurance authorizations as required.
• Triages patient phone calls for physician, APP, Nurse Navigator, and practice manager.
• Maintains physician and APP schedule.
• Tracks patients who fail to keep an appointment and notifies physician.
• Maintains positive working relationships with other practices' referral personnel.
• Collaborates with nursing team to provide patients with a seamless experience.
• Directs calls, takes accurate messages, or responds to calls using medical knowledge.
• Ensures patient-related issues are tasked to the appropriate providers using Meditech's EHR.
• Returns phone messages in a timely manner and follows up on all issues.
• Receives department's mail, reviews content, prioritizes, and composes responses when appropriate.
• Assists patients with simple billing questions or directs them to the billing office if necessary.
• Scans patient forms/orders into the EHR.
• Faxes orders to scheduling center.
• Electronically retrieves and accurately files faxes/reports into patient's EHR.
• Mails out new patient packets.
• Orders office supplies and business cards.
• Copies and stocks office materials.
• May assist in rooming patients for provider.
• Accepts other duties as assigned by director or physician.

Requirements

• Knowledge of scheduling required.
• Excellent written and verbal communication skills required.
• Excellent customer service skills required.
• Demonstrated excellent computer skills including Microsoft Office; experience with Meditech software is a plus.
• Organized and able to multitask with attention to detail.
• High School Diploma or equivalent preferred; two-year medical secretary or health information technology program preferred, or a minimum of one year medical office experience required.

Benefits

• Health, Dental and Vision insurance offered after 30 days of employment.
• Life insurance, Short-Term Income Replacement, and Long-Term Disability are employer paid for eligible employees.
• Robust Paid Time Off program for eligible employees.
• 403B retirement plan with employer match for eligible employees.
• Access to free financial planning sessions.
• Educational assistance program to support education goals.
• Employer paid Employee Assistance Program.