Patient Services Coordinator, Medical/Surgical

Part-time

Minneapolis, MN

Ambulatory Health Care Services

About the position

We are currently seeking a Patient Services Coordinator to join our Medical/Surgical team. This 0.75 (60 hours per pay period) role will primarily work on-site (Day, Evening, and Every 3rd Weekend). Under general supervision, greets, responds to and provides customer service to patients and their families, visitors, guests and the interdisciplinary health care team while supporting a patient and family centered healthcare environment. Facilitates the nursing unit activities generated by accurately and efficiently performing the non-clinical tasks to support patient care and service. Performs general receptionist and clerical duties for the unit as well as coordinates unit communications.

Responsibilities

• Functions as a central point of communication for the unit
• Provides customer service for patients, visitors, guests, and the interdisciplinary health care team
• Promotes organization and smooth functioning of unit and assists in maintaining unit efficiency
• Performs general receptionist duties
• Coordinates patient admissions, transfer and discharge process within EPIC and direct patient service
• Coordinates obtaining and maintaining designated supplies, equipment, and inventory for the unit
• Provides basic technical support and maintenance of computer functions
• Serves as a resource for health care team members, to assist them in navigating the electronic health record
• Monitors, facilitates, and acts on orders

Requirements

• One year office clerical experience
• Approved education
• An approved equivalent combination of education and experience

Nice-to-haves

• Basic computer skills including experience with an electronic health record, Epic experience
• One year of related experience in a similar healthcare (hospital/ inpatient) environment