Patient Services Coordinator - NCH Pediatric Clinic - Franklin Avenue Medical Center

Toledo, OH

About the position

Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities. Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.

Responsibilities

• Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.
• Performs initial telephone triage/screening with referral to appropriate medical professional.
• Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders. Assures referrals are insurance appropriate.
• Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.
• Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.
• Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.
• Performs some patient care duties.
• Documents appropriate information in patient medical record.
• Manages office supply and inventory needs.
• Performs receptionist and file clerk duties, as well as, general office correspondence duties.
• May be required to float based on staffing needs.
• Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations, and reporting to designated Manager (or employer hotline) any suspected unethical, fraudulent, or unlawful acts or practices.
• Demonstrates behaviors consistent with Mission and Core Values (Compassion, Excellence, Human Dignity, Justice, Sacredness of Life, Service) of Mercy Health Partners.
• Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.
• Is responsible for all other duties as assigned.
• Adheres to all standards and policies regarding safety/patient safety initiatives.

Requirements

• High School/GED
• Medical secretary, medical assistant program graduate or medical office experience
• Legible Handwriting
• Must demonstrate sensitivity to the patient care situation.
• Computer/typing skills of at least 40wpm

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance