Patient Services Coordinator - NCH Pediatric Clinic - Franklin Avenue Medical Center

Full-time - Entry Level

Toledo, OH

10,001+ employees

About the position

Under general supervision, and according to established policies and procedures, performs all clerical business functions in a medical office, clinic or ambulatory setting.

Responsibilities

• Secures, completes and verifies all pertinent patient demographic and insurance information (registration process) and enters data into computer.
• Performs initial telephone triage/screening with referral to appropriate medical professional.
• Schedules patients following established protocols, including referrals, testing, surgical procedures, specialist consults, etc. following physician orders.
• Assures referrals are insurance appropriate.
• Collects point of service co-pays and payments on account, balances cash drawer and ensures accuracy of bank deposit.
• Sets up and organizes patients charts, obtains appropriate consent forms, and maintains file system for confidential patient records.
• Enters appropriate billing charges into computer; retrieves data and runs reports as necessary.
• Performs some patient care duties.
• Documents appropriate information in patient medical record.
• Manages office supply and inventory needs.
• Performs receptionist and file clerk duties, as well as, general office correspondence duties.
• May be required to float based on staffing needs.
• Adheres to the standards and policies of the Corporate Responsibility Program, including the duty to comply with applicable laws and regulations.
• Demonstrates behaviors consistent with Mission and Core Values of Mercy Health Partners.
• Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers.
• Is responsible for all other duties as assigned.
• Adheres to all standards and policies regarding safety/patient safety initiatives.

Requirements

• High School/GED
• Medical secretary, medical assistant program graduate or medical office experience
• Legible Handwriting
• Must demonstrate sensitivity to the patient care situation.
• Computer/typing skills of at least 40wpm

Benefits

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance