Oncology Hematology Associates - Bethesda, MD

posted 5 months ago

Full-time - Entry Level
Bethesda, MD
Ambulatory Health Care Services

About the position

The Patient Services Specialist (PSS) at the Center for Cancer and Blood Disorders is responsible for providing exceptional customer service to patients, managing their information, scheduling appointments, and maintaining medical records. This bilingual role requires effective communication and organizational skills to ensure smooth operations within the clinic, supporting both patients and healthcare providers.

Responsibilities

  • Greet patients and collect their information and payments.
  • Schedule appointments and maintain medical records.
  • Create and maintain patient charts within the EMR and billing systems.
  • Accurately record and communicate Hospital Consults to the appropriate physician.
  • Manage physician requests regarding schedule changes and patient appointments.
  • Check-in patients, collect payments, and verify demographic information.
  • Prepare and work reports in accordance with AON and clinic protocols.
  • Schedule patient appointments including follow-ups, treatments, and referrals.
  • Handle cash drawer and prepare daily close deposit and documents.
  • Answer telephone calls and route messages appropriately.

Requirements

  • High School Diploma or GED; Associate's degree is a plus.
  • Minimum of one year experience in the healthcare field, preferably in a physician's office.
  • Bilingual in English and Spanish is required.
  • Strong attention to detail and ability to multitask.
  • Excellent interpersonal and communication skills.

Nice-to-haves

  • Experience with EMR and billing systems.
  • Proficiency in MS Office Suite (Word, Excel, PowerPoint, Outlook).

Benefits

  • Competitive hourly wage ranging from $17.74 to $29.55.
  • Full-time employment with potential for overtime.
  • Supportive work environment focused on patient care.
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