American Oncology Network - Savannah, GA
posted 17 days ago
The primary responsibilities of Patient Services Specialist (PSS) to provide quality customer service by greeting the patient, collecting their information and payments in addition to scheduling appointments and maintaining medical records. Due to the different AON office layouts, the below responsibilities and tasks will be broken up or not based on size and skill in office. Key Performance Areas include creating and maintaining patient charts within the EMR and billing systems for New and Hospital Consult Patients, accurately recording and communicating Hospital Consults to the appropriate physician, and managing physician requests regarding schedule changes and patient appointments. The PSS is responsible for checking in patients, collecting payments, scheduling appointments, and maintaining accurate records. Additional duties include managing the check-in and check-out processes, handling medical records, and ensuring compliance with all relevant policies and regulations.